Your Visitors

Visitors may obtain your room number and information regarding your general condition from the Information Desk. Visitors are welcome during established visiting hours. Brochures outlining the hours and other regulations are available at the Information Desk in the main lobby and are posted on each floor. We are committed to maintaining a healing environment. With this in mind, please keep noise levels to a minimum, respect the needs of other patients in the room, and use our chapel or courtyard for private space. If you have questions, check with the nursing staff on the floor.

Guidelines
To support quality care for patients, visitors are asked to observe a few guidelines:

• Effective September 1, 2006, St. John's Mercy is tobacco-free both inside and out. Visitors may not smoke anywhere on the Medical Center grounds.
• Visitors must dress appropriately and must wear a shirt and shoes.
• The number of visitors in a patient's room is restricted by the location of the room. Please check with the nurse and observe the limit.
• Visitors with colds, flu, sore throats or any contagious disease should not visit patients.
• Visits should be kept short. To protect each patient's privacy, visitors and family members are not allowed to stay overnight in semi-private rooms.
• Visitors should maintain a quiet environment and avoid unnecessary noise.
• Visitors may be asked to leave the room during tests or treatment, or when the physician or nurse needs to see the patient. To protect each patient's privacy, visitors may be asked to leave a semi-private room when either patient requires care.
• When appropriate, special visiting arrangements may be made for family members. Please check with the nursing staff.
• Visitors should not bring food or beverages to you unless approved by your doctor or nurse.

Waiting Areas
Lounges for visitors have been set aside on each patient floor and in the first floor lobby. Specific waiting areas also have been made available to families of patients in the Critical Care Units, Heart Hospital, Surgery Center, Labor and Delivery, and the Emergency department. Volunteer hostesses are usually available to assist your visitors in the Emergency department, Heart Hospital, Surgery Center and Critical Care Units.

Parking
Free parking for patients and visitors is available near all entrances to the Medical Center and across from the main entrance 24 hours a day, seven days a week. Please be sure to lock your car and keep valuables in the trunk. Valet parking is available from 8 a.m. to 6 p.m. weekdays at the Tower A entrance to the Mercy Doctors Building on the Ballas Road side of the campus. If you need assistance, contact Public Safety at extension 16050.

Out-of-Town Visitors
To make arrangements for area hotels, please call Mercy Hospitality at extension 16329. The staff will provide assistance for making hotel reservations. Some area hotels may offer discounts if arranged through the Medical Center.

Transportation
The Medical Center is served by Metro (formerly Bi-State), with buses making stops on campus. Schedules are available at the Information Desk or by calling Metro at 314-231-2345. To arrange for a taxi, call the Information Desk at extension 15555.

Mercy Café
The Mercy Café is located off the main lobby on the first floor. It offers a large selection of hot and cold foods for breakfast, lunch and dinner.

Baggot Street Café
Baggot Street Café is a small café located in the lobby on the ground floor of the Mercy Doctors Building, Tower A.  It offers a variety of food items from breakfast to sandwiches, salads and snacks. It is open from 7:30 a.m. to 3 p.m. Monday through Friday.

Tuscany Café
The Tuscany Café is located on the second floor of the Heart Hospital near the admitting office. It offers Italian cuisine, salads, pizza, sandwiches and desserts.  It is open from 7 a.m. to 3 p.m. every day.

Escoffier Coffee Trade & Confections
A gourmet coffee bar is located on the first floor lobby near the blue elevators. It is open from 6 a.m. to 9 p.m. Monday through Friday, and 6:30 a.m. to 7 p.m. Saturday and Sunday.

Vending Machines
A variety of cold foods, sandwiches, snacks and beverages may be purchased from machines located just inside the cafeteria on the first floor of the Medical Center.

© 2009 St. John's Mercy Health Care
615 S. New Ballas Rd., St. Louis, Missouri, 63141